Routine clinic times are generally from 8.40am -11.40am, and then from 3.30pm - 5.30pm.
Appointments can be made in person, by telephone (01795 562011) or via our on-line booking system.
Please note appointments are booked for 10 minutes. If you feel that your case is going to be more complicated than this, please book a longer appointment. Please do not bring a list of unrelated problems to be dealt with in one appointment.
We offer a range of different appointments as below:
Pre-bookable Routine appointments
Evening and Weekends
We have produced this appointment guide to provide information to patients on how our appointment system works to assist patients in booking an appointment. The rules for booking appointments have been put in place by the doctors, and the staff are following the doctor’s instructions.
Patients can phone or attend the surgery (to make an appointment) any time between 8.00am and 6.30pm. On-line appointments can be accessed at any time. Please note appointments are booked for 10 minutes. If you feel that your case is going to be more complicated than this, please book a longer appointment. Please do not bring a list of unrelated problems to be dealt with in one appointment. This leads either to insufficient time for the doctor to deal adequately with each problem or considerable delay to other waiting patients. Patients are advised to phone early to request an appointment for the same day.
We have many appointments that are bookable up to 4 weeks in advance with all doctors that are not on leave.
We have a limited number of ‘on the day’ spaces which are only available for our staff to book on the day.
We operate an emergency clinic each morning and afternoon. Patients may be seen be either the Paramedic Practitioner or a duty GP. The duty GP also covers any emergency visits, so may need to leave the surgery to attend to any visits. This will obviously lead to a delay for those patients booked into the emergency clinic. If you book into the emergency clinic and your problem is not deemed to be an emergency, you will be asked to book a routine appointment at another time. We do ask our receptionists to ask for some basic details of the reason for booking an emergency appointments, to allow us to prioritise the appointment. A patient with chest pain or breathlessness will need to be seen more urgently; therefore patients might not be seen in order of arrival, but in order of medical priority.
Patients can book a telephone consultation in the same way as a face-to-face consultation and a doctor will telephone the patient either at a specific time or after surgery.
Whenever possible, patients are advised to book appointments in advance or on-line as this will give the greatest choice of doctor, day and time.
We do try to deal with patient’s requests for appointments as efficiently as possible and we do ask for your help in doing this. Please bear with us if we are running late.
Please note that home visits from GP practices are not for emergency care. If you are suffering from any of the following, you should be attending the local A&E department or call 999.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you think you may need a home visit, you can help us by calling reception before 10:30am.
You cannot insist that a GP visits you at home. A GP will only visit you at home if they think that your medical condition requires it. You may only request a home visit if you are housebound or bedbound. Lack of transportation or poor weather conditions are not suitable reasons to request a home visit.
Your GP may triage all visit requests by telephone first to determine if they think that your medical condition requires a visit, and they will also decide who may be best placed to visit (e.g GP, District Nurse, and Paramedics) and how urgently a visit is needed. Most problems may be able to be dealt with over the telephone. Please bear this in mind and be prepared to provide suitable details to enable the doctor to best determine the most appropriate action for you.
If you already have an appointment booked and just need to let us know you have arrived for your appointment, please use our Check In Screen which is located on the Left wall of the corridor just before the reception desk. Please remember to clinic "Yes" to the final question to confirm your details and check in.
We are using the Jayex Enlighten system check in. Please see the following video for a demonstration.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
This practice has been accredited as being suitable for the training of those doctors intending to become general practitioners.
This means that the practice and doctors have had to achieve a number of standards which have been assessed by the GP Deanery for Kent, Surrey and Sussex, acting on behalf of the national organization (the Post Graduate Medical Education Board).
There are some points for your information:-
We also have medical students who “sit-in” with the doctors or nurses as part of their training. You will be informed of their presence when you arrive for your appointment and you can ask for them not to be present during your consultation. Some medical students may also see you alone, before you are reviewed by one of the GPs.
All parts of the practice are easily accessible by wheelchair and there are toilet facilities for the disabled.
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