slide 1

Online Services

Consult online

GP online services allow you to access a range of services via your computer, mobile or tablet.

There are two main ways to access online services for your GP.

    1. eConsult
      • To contact your GP surgery directly about your health symptoms, conditions or treatment. You can even request things like fit notes and GP letters. eConsult is free to use for NHS patients.
        • Fill out a quick form.
        • Find your symptom, condition or request.
        • Your practice responds by phone or email, usually by the end of the next working day.
    2. NHS App or Patient Access
      • book or cancel appointments online (currently on hold due to COVID pandemic)
      • renew or order repeat prescriptions online
      • view parts of your GP record, including information about blood test results (you would need to specifically ask for this to be turned on), medications and allergies.
      • You can access eConsult directly from the NHS App.

You can still contact the practice by phone or in person, these are just other options, which other patients have found to be more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

There are also numerous local services which you can access directly without seeing your GP. Please see our "Where to get help page"

How to sign-up

    1. eConsult-just click here to start
    2. NHS App or Patient Access
      • Please see the nhs.uk website for more details.
      • You can sign up online with the NHS App (iOS or Android) and complete identification online, or else next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up.
      • Patient Access is another online App available to download and use from our GP software supplier. Please note that you would first need to complete identification verification at our reception in order to use this app.

NHS App

    Download on App Store

    Get it on Google Play


    Patient Access

    Patient Access

    Download on App Store

    Get it on Google Play

    Repeat PrescriptionsManage your Repeat Prescriptions
    Cancel AppointmentsCancel any existing appointments
    AppointmentsManage and book appointments
    Change Contact DetailsChange your Contact Details
    Summary Care RecordAccess your Summary Care Record

    Have Your Say

    FMP Logo

    Welcome to Faversham Medical Practice

    Our mission statement:

    "At Faversham Medical Practice we aim to provide health care in a professional and compassionate manner and we are committed to delivering a high quality service to our patients."

    Educational Training afternoon

    Please note that the surgery will be closed on the following afternoons from 1pm for mandatory staff training.
    • Wednesday 14th July 2021

    Kent and Medway Consortium Group have arranged out-of-hours GP cover for the day which can be accessed by dialing 111.
    The Faversham Urgent Treatment Centre will still be open from 8am-8pm every day and will be able to see any Minor Injuries or Minor Illness whilst the practice is closed.

    To ensure that we are able to maintain social distancing and protect patients and staff we have decided to make some changes to the Urgent Treatment Centre (UTC) at Faversham Health Centre. The UTC is based within the previous Minor Injury Unit (MIU), and now includes minor illness.

    If you feel that your condition or injury does not need immediate attention please call NHS 111 first, so that we can book you an appointment at the UTC.

    If you can’t call NHS 111 you may come to the UTC, where you will be assessed. If you need urgent assistance you will be able to enter the UTC to wait and be seen. However if your condition is not urgent, you may be asked to call NHS 111 to book an appointment or you may be asked to come back at a booked appointment time by the UTC staff. This is to help us to maintain a safe waiting area for patients and staff.

    This is open to all patients, whether you are registered with a Faversham GP or not.
    When the practice is closed, please dial 111 if you;
    - Need medical help fast, but it's not a 999 emergency
    - Don't know who to call for medical help or don't have a GP
    - Think you need to go to A&E or another NHS urgent care service
    - Need health information or reassurance about what to do next.


    Walk in COVID Vaccination clinic 

    ๐Ÿ’‰We will be running a walk-in Covid Vaccination clinic on:
    Saturday 17th July 2021: 8.30am-10.30am and 12pm-2pm.

    This is open to Faversham Medical Practice patients who are aged 18 and over for their 1st or 2nd dose vaccination (your 1st vaccination must be at least 8 weeks ago).
    Please note that this will be for the Pfizer vaccine.
    No need to book, just turn up! ๐Ÿ˜€

    Job Vacancies

    We are looking for Nurse Practitioners, Paramedic Practitioners or other suitably qualified allied health professionals to work with our expanding friendly and supportive team at Faversham Medical Practice and Urgent Treatment Centre.

    We are also looking for a Part-time Finance Manager and a Full-time HR Manager.

    Please see here for more details.


    General Practice Data for Planning and Research (GPDPR)

    You may have heard in the press about the new data extraction programme (GPDPR) for the NHS which is due to commence on the 1st September 2021. It is a legal requirement for GP practices to comply with this Data Provision Notice (DPN), but patients are able to opt out of having their data extracted if they so wish. More information about GPDPR can be found here. There is also a short YouTube Video about this.

    If you wish to opt out, you can either download and print off an Opt out form from here or else collect and complete a form at our reception desk.

    Do I have Cancer?

    If you are concerned that you may have symptoms that could point to cancer please visit the following website. If you have a risk of a particular type of cancer that is greater than 3% it does not mean that you have cancer, or even that you need further tests, but you may do, and so you should arrange an appointment with your GP to discuss it further.

    COVID Vaccination Update

    We are pleased to announce that between the two Faversham GP Practices (FMP & NP) we have now administered over 24,420 vaccination doses to our Faversham residents.

    Who we are doing next

    We are now calling all patients over 18 years of age (turn 18 before 1st July 2021) for vaccination. Please note that we are trialling an online booking service-we may contact you by text message on your mobile phone to arrange the appointments.

    Please do not ring the practice to enquire about your vaccination as we will contact you directly.

    You can also book your vaccination here (at one of the mass Vaccination Centres) if you are 18 years or older, or if you have had a previous Shielding (clinically extremely vulnerable) letter or are an eligible frontline health or social care worker.

    Please note that you are likley to get your vaccination done quicker at the Vaccination Centre as they have larger quantities of vaccine supplies.

    There is no need to inform us of your vaccination as we will be informed directly by the Vaccination Centre. However, if you have been given an appointment with us and you then decide to get the vaccination done at the mass Vaccination Centre, then please cancel your appointment with us, so we can offer your appointment to someone else. We do not want to waste any vaccines.

    If you need to contact us to cancel your appointment or you wish to alert us of any change to your telephone number or address, please email us on kmccg.fmp@nhs.net

    Second Vaccination Doses

    As per Government and Joint Committee on Vaccination and Immunisation (JCVI) advice, second doses will be administered 8 weeks after the first dose. You would already have been given a provisional second vaccination date at your first vaccination appointment.

    Please get your second dose done at the same site as your first dose. Different vaccinations sites may be offering vaccines from different manufacturers and you should get the vaccine from the same manufacturer for both vaccine doses.

    Patient Vaccination helpline

    Involve Kent has also been appointed by the CCG to provide support to patients who have not yet been vaccinated and may be hesitant about vaccination or underrepresented in the vaccinated population. Translation in a wide range of languages is also available. 

    Involve Kent manage a dedicated telephone helpline and advice service to answer questions from the community relating to vaccine hesitancy, provide assurance, information and signposting to encourage booking and attendance at vaccination centres. 

    The service is not clinical and does not provide medical advice, but refers to NHS accredited and assured information sources. It operates between 8.30am and 5pm, Monday to Friday. The number is 0330 320 4444.

    Coronavirus Vaccination Scams

    We are aware of some scams involving COVID vaccinations. COVID vaccinations are FREE of charge on the NHS and cannot be obtained by any private means in the UK.

    The NHS:

    • does not ask for your bank details or card details
    • does not ask for your pin or banking password
    • does not ask for copies of personal documents to prove your identify such as your passport, driving licence, bills or pay slips.

    Pregnant women

    Update from the Joint Committee on Vaccination and Immunisation (JCVI) in relation to COVID-19 vaccination during pregnancy.

    The statement from JCVI states:

    “There have been no specific safety concerns identified with any brand of coronavirus (COVID-19) vaccines in relation to pregnancy.

    Real-world data from the United States shows that around 90,000 pregnant women have been vaccinated, mainly with mRNA vaccines including Pfizer-BioNTech and Moderna, without any safety concerns being raised.

    Based on this data, the Joint Committee on Vaccination and Immunisation (JCVI) advises that it’s preferable for pregnant women in the UK to be offered the Pfizer-BioNTech or Moderna vaccines where available.

    There is no evidence to suggest that other vaccines are unsafe for pregnant women, but more research is needed.

    The advice, published in Public Health England’s Green Book, a clinical professional guide for vaccinators in the UK, still advises that pregnant women should discuss the risks and benefits of vaccination with their clinician, including the latest evidence on
    safety and which vaccines they should receive.”

    We will be contacting pregnant women who may be at risk directly to book in for a COVID vaccination.

    Please do not ring the practice to enquire about your vaccination as we will contact you directly.

    Further advice about the vaccination can be found here.

    Travelling abroad

    Please note this advice from the UK government about demonstrating your COVID vaccination status if you intend to travel abroad after the 17th May 2020-this will be via the NHS App. Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

    Certificate of Recognition

    Great to get a certificate of recogniton from the Mayor, on behalf of the Town, for all the hard work our team have done during the Coronavirus pandemic.

    Certificate of Recognition

    Faversham Urgent Treatment Centre appointment are now bookable through NHS 111

    To ensure that we are able to maintain social distancing and protect patients and staff we have decided to make some changes to the Urgent Treatment Centre (UTC) at Faversham Health Centre. The UTC is based within the previous Minor Injury Unit (MIU), and now includes minor illness.

    If you feel that your condition or injury does not need immediate attention please call NHS 111 first, so that we can book you an appointment at the UTC.

    If you can’t call NHS 111 you may come to the UTC, where you will be assessed. If you need urgent assistance you will be able to enter the UTC to wait and be seen. However if your condition is not urgent, you may be asked to call NHS 111 to book an appointment or you may be asked to come back at a booked appointment time by the UTC staff. This is to help us to maintain a safe waiting area for patients and staff.

    The UTC at Faversham Health Centre continues to be open from 8am to 8pm and can treat a wide range of conditions, from to minor injuries and minor illnesses.

    Thank you for your support as we work to ensure that local services are operating safely for everyone.

    Coronavirus

    Please note that we are currently offering telephone appointments, online consultations via eTriage as well as Face-to-Face appointments.

    Obviously please do not book a Face-to-Face appointment if you think you may have COVID or have any COVID symptoms (high temp, new persistent cough or loss of smell/taste). In these situations it is best to have a COVID test done first.

    Thank you for your patience and understanding during these difficult times.

    Please see link for further details about some changes in the way GP surgeries are run which are being rolled out across Kent and Medway to ensure the safety of staff and patients during the Covid-19 outbreak.

    We have also included a COVID-19 Privacy notice which describes how we may use your information to protect you and others during the COVID-19 outbeak.

    Latest guidance from GOV.UK about the coronavirus.

    Black Lives Matter

    Faversham Medical Practice stands in unity with the Black Lives Matter movement. We are deeply disturbed by the ongoing discrimination faced by our Black, Asian and Minority Ethnic (BAME) colleagues and communities.

    We are an inclusive and diverse team. There is no place for racism in our NHS or wider society. We will not tolerate racism or discrimination of any kind against our patients or colleagues. We are committed to ensuring that everyone is treated with dignity and respect. 

    #BlackLivesMatter #SayNoToRacism

    Mental Health Support during the COVID-19 pandemic in East Kent

    There are numerous resources available for patients to access during the pandemic. All services are free and you can self refer. Please see link or attached PDF for details.

    MH Support

    Supporting the mental health and wellbeing of your family during coronavirus

    There is also help from the Kent County Council website for young people with mental health issues or anxiety. You can also call 0300 1234496

    Electronic Prescription Service

    The practice now uses the Electronic Prescription Service (EPS). This will allow us to issue your prescription electronically to a pharmacy of your choice. We may already have a pharmacy recorded for you, but you will need to let us know if you wish to continue to use that pharmacy for this service.

    Please see this leaflet for further information EPS Leaflet

    Click this link for further information.

    Immunisations

    Please note that we still doing routine immunisations. It is important that adults, babies and children still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.

    Please speak to reception to book in.

    Immunisations-PHE

    HPV vaccine

    The HPV (Human Papillomavirus) vaccine has been offered to all girls in school year 8 for over ten years. From September 2019 the vaccine will also be offered to year 8 boys.

    This is because the evidence is clear that the HPV vaccine helps protect both boys and girls from HPV-related cancers (such as cervical cancer, some mouth and throat cancers, and some cancers of the anus and genital areas).

    School Immunisation Services will be offering the HPV universal programme in all schools for September 2019. The first dose will be given in Year 8 and the second dose will be given in Year 9.

    There is no catch-up programme for boys in the older year groups hence only boys in Year 8 from September 2019 will be eligible for the HPV vaccination.

    More details about the HPV vaccination here.

    Cervical Smears

    We are still doing cervical smears for patients who are due a smear. Please book at reception.

    We have been informed from Public Health England that due to a national shortage of screeners, the turn-around time for cervical samples to be processed by the local laboratory is slower.

    The laboratory will send you the results of the cervical smear directly and will let you know if any further action is needed.

    Your GP practice will not receive the results any quicker than you, and they are unable to get your results processed any faster-please be patient.

    Breast Screening

    During the initial coronavirus outbreak, there was a pause in NHS breast screening services for women as part of the National Breast Screening Programme (women 50-71 years old) and also self-referral patients for women over 71 years and over. These services have now been resumed. If you are due a mammogram, you will be invited as per the programme.

    Shingles Vaccinations

    Currently in Kent and Medway, less than half of our eligible population have attended for their shingles vaccine. Vaccination can help patients avoid the pain and complications caused by shingles.

    Eligible patients aged 70-76 and 78-79 can have the vaccine (there is a rolling programme to cover all ages from 70-79 years old). A shingles calculator (you will need to open the file in Adobe Acrobat in order to use the fill in date form) is available to help you determine if you are eligible to have the vaccination.

    Summer Bank Holiday

    Please note that the surgery will be closed on Monday the 30th August 2021 for the Summer Bank Holiday. We will be open again at 8am on Tuesday the 31st August 2021.

    Kent and Medway Consortium Group have arranged out-of-hours GP cover for the day which can be accessed by dialing 111.
    The Faversham Urgent Treatment Centre will still be open from 8am-8pm every day and will be able to see any Minor Injuries or Minor Illness whilst the practice is closed.

    To ensure that we are able to maintain social distancing and protect patients and staff we have decided to make some changes to the Urgent Treatment Centre (UTC) at Faversham Health Centre. The UTC is based within the previous Minor Injury Unit (MIU), and now includes minor illness.

    If you feel that your condition or injury does not need immediate attention please call NHS 111 first, so that we can book you an appointment at the UTC.

    If you can’t call NHS 111 you may come to the UTC, where you will be assessed. If you need urgent assistance you will be able to enter the UTC to wait and be seen. However if your condition is not urgent, you may be asked to call NHS 111 to book an appointment or you may be asked to come back at a booked appointment time by the UTC staff. This is to help us to maintain a safe waiting area for patients and staff.

    This is open to all patients, whether you are registered with a Faversham GP or not.
    When the practice is closed, please dial 111 if you;
    - Need medical help fast, but it's not a 999 emergency
    - Don't know who to call for medical help or don't have a GP
    - Think you need to go to A&E or another NHS urgent care service
    - Need health information or reassurance about what to do next.

    CQC

    We are pleased to announce our overall CQC rating as "Good" with several areas as "Outstanding".


    (Site updated 16/07/2021)

    Contact Details

    Faversham Medical Practice

    Contact Telephone

    01795 562011
    111
    Call 111 when you need medical help fast but itโ€™s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website